SHIPPING & DELIVERY POLICY

Last Updated: October 29, 2026

Shipping & Delivery Policy | Pawmila

At Pawmila, we are committed to delivering quality dog walking essentials, pet travel accessories, and outdoor pet products safely and efficiently.

We strive to provide a convenient and reliable shopping experience with FREE STANDARD SHIPPING on all orders within the United States, with no minimum purchase required.

1. Free Shipping

We are pleased to offer FREE STANDARD SHIPPING on all U.S. orders, regardless of order value.

There are no additional standard shipping charges at checkout for eligible orders.

Shipping Details

Please Note: We currently ship only within the United States.

2. Total Delivery Time

Total delivery time includes both order processing time and shipping transit time.

Total Delivery Time = Processing Time + Shipping Time

• Order Processing Time: 1–3 business days

• Estimated Shipping Transit Time: 6–12 business days

• Estimated Total Delivery Time: 7–15 business days (including processing time)

We aim to deliver all orders within 15 business days after payment confirmation.

All delivery times are estimates and may vary due to circumstances beyond our reasonable control.

Business days exclude weekends and public holidays.

Important: The estimated total delivery time of 7–15 business days already includes order processing time.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

During this period, we verify order details, prepare products, and arrange shipment through our fulfillment partners.

Orders placed during weekends or public holidays will generally begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

4. Shipping and Delivery

Pawmila works with suppliers, fulfillment partners, and shipping carriers to deliver products to our customers.

Depending on product availability and fulfillment arrangements, orders may be shipped from domestic or international warehouses.

Please note:

• Delivery times may vary depending on your location.

• Orders containing multiple products may arrive in separate packages.

• Shipping delays may occur during holidays or periods of high demand.

• Weather conditions, customs processing, and carrier disruptions may affect delivery schedules.

• Incorrect or incomplete shipping information may cause delays or unsuccessful deliveries.

• We currently do not support APO/FPO addresses or certain PO Boxes.

If an order is delayed beyond the estimated delivery timeframe, please contact our customer support team for assistance.

5. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing your tracking number and tracking link, where available.

You can use this information to monitor your shipment.

Important Information:

• Tracking information may take 24–72 hours to become available after shipment.

• Tracking updates may occasionally be delayed.

• Some international shipments may not display continuous tracking updates.

• A delay in tracking updates does not necessarily mean your package has stopped moving.

If your tracking information has not updated for an extended period, please contact us at support@pawmila.com.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully verify your:

• Full name

• Street address

• Apartment or unit number, if applicable

• City, state, and ZIP code

• Contact phone number

If you notice an error in your shipping information, please contact us immediately at support@pawmila.com.

We will make reasonable efforts to update your shipping details before dispatch. However, changes cannot be guaranteed once an order has been processed or shipped.

7. Lost, Missing, or Delayed Packages

If your order has not arrived within the estimated delivery timeframe of 7–15 business days, please contact our customer support team.

We will assist you in reviewing tracking information and investigating the shipment with the relevant carrier or fulfillment partner.

If a package is confirmed lost during transit, we will arrange an appropriate resolution, which may include a replacement or refund.

If tracking shows that your package has been delivered but you have not received it, please contact us so we can investigate.

We are committed to resolving delivery issues fairly and in accordance with applicable consumer protection laws.

8. Refused or Undeliverable Packages

If a package is refused or returned because of incorrect shipping information, an unsuccessful delivery attempt, or refusal to accept delivery, please contact our customer support team.

Once the package has been returned and reviewed, we will determine the appropriate refund or reshipment options.

Any applicable return shipping or handling deductions will be communicated and applied only where permitted by law and consistent with our Return & Refund Policy.

9. Taxes and Customs Duties

For orders shipped within the United States:

• Standard shipping is FREE.

• Applicable sales taxes, if any, will be calculated and displayed during checkout.

• Any applicable import duties or additional charges will be handled according to the information disclosed at checkout and relevant legal requirements.

Pawmila currently ships only within the United States.

10. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Email: support@pawmila.com

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

11. Contact Information

If you have questions about shipping, order tracking, delivery delays, or missing packages, please contact our customer support team.

Business Name: Pawmila

Website: Pawmila.com

Business Email: support@pawmila.com

Business Phone Number: +1 325 866 1909

Business Address:

8157 White Settlement Rd
White Settlement, TX 76108
United States

We appreciate your trust in Pawmila and look forward to making every adventure with your furry companion more enjoyable.

Pawmila — Every Walk, More Wonderful. 🐾